Troubleshooter wizards guide you through a series of steps in order to diagnose and resolve common problems. Begin by choosing a troubleshooter category.
This department is meant for any problems connected with real money transactions
In this department we can solve your questions about compensations for Prime Arena.
If you have problems with your in-game account, site, forum or with installing, running, authorizing and updating the game create a ticket in this department
Any castle malfunction should be reported in this department
In this department tickets concerning problems that users may experience during a battle session
Submit a ticket in this department if you have any problems with a clan
The department for in-game rules violations is here
Here you can ask any questions about your personal data.