Troubleshooter wizards guide you through a series of steps in order to diagnose and resolve common problems. Begin by choosing a troubleshooter category.
This department is meant for any problems connected with real money transactions
If you have problems with your in-game account, site, forum or with installing, running, authorizing and updating the game create a ticket in this department
Any castle malfunction should be reported in this department
In this department tickets concerning problems that users may experience during a battle session
Submit a ticket in this department if you have any problems with a clan
The department for in-game rules violations is here